Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, feel free to contact our team.

Products

Are IHealth products safe?

Yes. All IHealth products are manufactured in GMP-certified facilities and undergo third-party testing for purity, potency, and safety. We use only high-quality, sustainably sourced ingredients with no unnecessary fillers or artificial additives.

Are your supplements suitable for vegans/vegetarians?

Many of our products are vegan-friendly. Please check the individual product page for specific dietary information and certifications.

Can I take multiple IHealth supplements together?

Most of our products are designed to complement each other. However, we always recommend consulting with a healthcare professional before combining supplements, especially if you have a medical condition or take prescription medications.

Do your products contain allergens?

Some products may contain allergens such as soy, dairy, or gluten. Please review the full ingredient list on each product page before purchasing. If you have severe allergies, consult your doctor before use.

Are IHealth products FDA approved?

Dietary supplements are not required to be FDA approved before going to market. However, our products are manufactured in FDA-registered, GMP-certified facilities and comply with all applicable regulations.

Orders & Payments

How do I place an order?

Simply browse our store, add your desired products to the cart, and proceed to checkout. We accept all major credit cards and other payment methods shown at checkout.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement, provided the order has not yet entered production. Once a product has been prepared for fulfillment, we are unable to cancel or refund the order. Contact us immediately at support@ihealthofficial.com if you need to make changes.

Is my payment information secure?

Absolutely. All transactions are encrypted with SSL technology and processed through secure, PCI-compliant payment gateways. We never store your full card details.

Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Domestic delivery typically takes 5–10 business days after dispatch. International delivery times vary by destination. See our full Shipping Policy for details.

Do you ship internationally?

Yes, we ship to select international destinations. Rates are calculated at checkout. Please note that customers are responsible for any customs duties, import taxes, or fees imposed by their country. If a package is rejected by customs, we are unable to issue a refund.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use it to track your package directly on the carrier's website.

What if I provided the wrong shipping address?

Please double-check your address before completing your order. If a shipment is returned due to an incorrect or insufficient address, reshipment costs will be your responsibility. Contact us as soon as possible at support@ihealthofficial.com if you notice an error.

Returns & Refunds

What is your return policy?

We cover issues caused by damage, defects, or errors on our part. Claims must be submitted within 30 days of receiving your order. We do not accept returns for change of mind. For full details, visit our Refund & Returns Policy page.

What if I received a damaged or wrong item?

We sincerely apologize. Please contact us within 30 days of delivery at support@ihealthofficial.com with your order number and photos of the issue. If approved, we'll send a replacement within 3 business days or issue a full refund.

Do you offer refunds for lost packages?

Yes. If your package is confirmed lost in transit, please contact us within 30 days of the estimated delivery date. We will investigate and issue a replacement or refund if the claim is approved.

I haven't received my refund yet — what should I do?

First, allow a few business days for the refund to be processed by your bank or card issuer. If you still haven't received it after that, contact your credit card company and then your bank, as processing times can vary. If you've done all of this and still have not received your refund, please reach out to us at support@ihealthofficial.com.