Refund & Returns Policy

Refund & Returns Policy

Last updated: April 2026

We stand behind the quality of every IHealth product. If something isn't right with your order, we're here to make it right.

Damaged, Defective, or Incorrect Items

If you receive a product that is misprinted, damaged, or defective, please contact us within 30 days of receiving your order at support@ihealthofficial.com. Include a photo of the issue and a brief description of the problem.

Once we review and approve your claim, we will either:

  • Send a replacement — shipped within 3 business days of approval, or
  • Issue a full refund — applied to your original payment method within a few business days.

All valid claims due to our error are covered at no cost to you.

Lost Packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date. We will investigate and, if confirmed lost, issue a replacement or refund.

Refund Processing

Once a refund is approved, please allow a few business days for it to appear on your original payment method. Processing times may vary depending on your bank or card issuer.

Non-Refundable Situations

To maintain fairness and transparency, we are unable to issue refunds or replacements in the following cases:

  • Incorrect Address: If a shipment is returned due to an insufficient or incorrect address provided at checkout, you will be responsible for reshipment costs once a corrected address is confirmed.
  • Unclaimed Packages: If a package is returned to our facility because it was not collected, reshipment costs will be the customer's responsibility.
  • Change of Mind (Buyer's Remorse): We do not accept returns or issue refunds for orders where the customer simply changed their mind. If you wish to return a product for personal reasons, please contact us — any such arrangement would be at the customer's expense and discretion.
  • Customs Rejection: If a package is refused or rejected by customs, we are unable to issue a refund. Customers are responsible for understanding their country's import regulations and for paying any applicable customs fees.
  • Order Already in Production: Once an order has entered production, it cannot be cancelled or refunded, even if it has not yet shipped.
  • FedEx Undeliverable Shipments: If a FedEx shipment cannot be delivered due to reasons attributable to the recipient (e.g., incorrect contact information, refusal to pay import duties, or failure to collect the package), the shipment may be abandoned by the carrier. In such cases, we are unable to offer a refund, replacement, or reshipment.

EU Customers — 14-Day Cooling-Off Period

If you are located in the European Union, please note that to exercise your right to cancel under the EU 14-day cooling-off period, you must accept delivery of the goods. Failure to accept delivery does not constitute a valid cancellation and may result in the loss of your right to a refund.

Questions?

If you have any questions about your order or this policy, please don't hesitate to reach out at support@ihealthofficial.com. We're committed to resolving every issue fairly and promptly.